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Your Privacy and Account Security Come First

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity and process your…

Data you give us and data we collectHow long we store your detailsYour rights to access and delete
login pos4d Your Privacy and Account Security Come First
CONTACT US

How to Manage Your Privacy

Email Support Send a privacy request to our support team at any time.
Live Chat Open the chat window in your account lobby during support hours (08:00–22:00 Indonesia time…
Account Settings Log in to your login pos4d account and visit Settings > Privacy to download…
SECURITY & RETENTION

How We Protect and Store Your Information

Data Encryption

All data between your device and our servers is encrypted using TLS 1.2 or higher. Payment details from DANA, OVO, GoPay and QRIS are tokenised so we never store your full card or account numbers on our systems.

Access Controls

Only authorised login pos4d staff can access your personal information, and only for the specific reason you've given us—such as verifying your identity or processing a withdrawal. We audit these accesses regularly.

Retention Periods

We keep your account data while you're active and for up to seven years after closure, depending on local financial regulations. Gameplay history is accessible in your account for two years; older records are archived securely.

Cookies and Tracking

We use cookies and device identifiers to remember your login, personalise the lobby experience, and detect fraud. You can manage cookie preferences in your browser; blocking them may affect how quickly your account loads.

Third-Party Sharing

We do not sell your data. We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS), tax authorities where local law requires, and fraud-prevention partners to keep your account safe.

Your Rights

You can request a copy of all data we hold, ask us to correct inaccurate information, or request deletion where local law permits. Contact our support team with your username and the reason for your request.

Privacy and Data Frequently Asked

When you close your account, we stop active processing immediately. Your personal data is retained for up to seven years to meet financial and tax regulations, then permanently deleted. You can request early deletion by contacting support—depends on local law. Your gameplay history remains archived for your records if you reopen.

Yes. Log into your account, go to Settings > Privacy and select Download My Data. You'll receive a complete file of your account details, transaction history, and gameplay records. The file downloads within 24 hours. You can also email support to request a copy sent directly.

We don't store your full payment credentials. When you deposit, your DANA, OVO, GoPay or QRIS information is tokenised by the payment processor and we receive only a secure reference. All transfers are encrypted and verified before crediting your account.

Only authorised login pos4d staff who need to process your requests—such as verifying your identity for withdrawals or investigating account activity—can see your data. Every access is logged. You can view a record of login attempts and device access in your Security settings.

We do not sell your data. We share only what's legally required with payment partners, tax authorities and fraud-prevention services to keep your account secure and compliant. All partners are bound by confidentiality agreements.

Your complete gameplay history—bets, wins, payouts and table sessions—is stored for two years and visible in your Account History. Older records are archived securely for audit and dispute purposes and kept for up to seven years depending on local requirements.

Log in immediately, go to Security settings and review recent login attempts and device access. Change your password right away. Then contact our support team via live chat (08:00–22:00 Indonesia time) or email to report suspicious activity so we can investigate and secure your account.